Refund policy

Due to the nature of our products, all Silver Elk dog treats are considered food items and are handled with care an safety in mind.

All Sales Are Final

• For safety and quality reasons, we do not accept returns or exchanges on opened or unopened food products
• All sales are considered final.

Damaged or Incorrect Orders

We stand behind our products. If:

• Your order arrives damaged, or
• You receive the wrong item.

Please contact us within 7 days of delivery with:

• Your order number
• Photos of the damaged product or incorrect item
  

We will review your request and, if approved, provide a replacement or refund at our discretion.

Refunds (If Approved)

• Approved refunds will be issued to your original payment method.
• Please allow 5–10 business days for the refund to appear on your statement after processing.